Whether it's your account, payments, betting, or lottery — the xbajae support team is always here to help.
Support in Bangla, 24 hours a day, 7 days a week, across three channels
Click the green button at the bottom right of the site. A Bangla-speaking agent will connect with you in an average of just 2 minutes. For any issue, this is the fastest way to get help.
Message us on this number — send screenshots or photos for deposit issues, slip queries, or anything else — and get a reply within 5 minutes. Feel free to write in Bangla, no hassle at all.
Email us for detailed complaints or account verification matters, attaching any relevant documents. A full response is provided within 3 business hours.
Select the type of issue you're having — and get instant guidance
Opening an account, login issues, updating details, KYC verification
How to deposit and withdraw via bKash, Nagad, and Rocket — rules and processing times
Understanding odds, how to place bets, live betting, bet cancellation
Ticket purchase, draw results, prize claims, Quick Pick
Claiming welcome bonuses, cashback, and referral rewards
Two-factor authentication, password changes, and data protection
Playing in browser, downloading the APK, and adding to your home screen
Betting limits, account breaks, self-exclusion tools
Running into minor issues on any online platform is perfectly normal. xbajae understands that, which is why our Help Center is built to make sure you never stay stuck. Whether you're having trouble making a deposit, a bet isn't confirming, or a lottery payout hasn't reached your wallet — xbajae's support team is ready to help you right away.
The xbajae Help Center offers three direct support channels — Live Chat, WhatsApp, and email. All three operate in Bangla and are available around the clock. Many platforms make you communicate in English or respond with automated replies — that's not how xbajae works. Here, real people respond in Bangla and are equipped to provide genuine solutions.
Payment issues are among the most common complaints at xbajae. If you deposited via bKash or Nagad but the funds haven't appeared in your wallet, simply send a screenshot of the transaction on WhatsApp — it's usually credited manually within 10 minutes. For withdrawals, if you still haven't received your funds 30 minutes after submitting a request, share your order number in Live Chat and it will be processed right away.
Account verification and KYC matters generally take a bit longer, as documents need to be reviewed. xbajae's policy requires mandatory verification before your first large withdrawal (over ৳5,000) once KYC is initiated. Submitting a photo of your National ID or passport by email typically results in approval within 24 hours.
If you're having trouble claiming a bonus, check the xbajae Help Center to find out the terms and conditions for each offer. Welcome bonuses and reload bonuses are often credited automatically, but sometimes you may need to request them manually — a quick message to live chat will clear everything up.
One of the standout features of xbajae's Help Center is the self-help guide. For common questions, you can find answers right on this page without opening a live chat. Deposit rules, how to read odds, bet cancellation policies, VIP level benefits — everything is laid out here in detail. It saves you time and lets you resolve issues on your own, whenever you need to.
Easy steps to deposit via bKash/Nagad
After logging in, click the "Wallet" or "Deposit" button in the top menu.
BKash, Nagad, Rocket, or Upay — pick your preferred method, enter the amount (minimum ৳200).
Send money to the specific mobile number shown on screen. Don't forget to include your xbajae ID in the "Reference" field.
After payment, enter the transaction ID on the xbajae page and tap "Confirm". Funds are typically credited to your wallet within 2–5 minutes.
Withdraw your winnings safely
Select the "Withdrawal" option from your dashboard. Your main balance and bonus wallet will be displayed separately.
Enter the amount you wish to withdraw (minimum ৳500) and provide your bKash/Nagad number.
An OTP will be sent to your registered number for security — use it to confirm.
Withdrawals to bKash/Nagad are typically processed within 5–10 minutes. Larger amounts may take up to 30 minutes.
When contacting the xbajae Help Center, you may need to share personal details — such as your name, mobile number, and transaction information. All such data is kept strictly confidential and used only to resolve your issue.
Xbajae support agents will never ask for your password. If anyone claims to be from xbajae support and asks for your password or OTP, it is a scam. xbajae will never ask for your password or OTP.
All information shared with the xbajae Help Center is used solely for support purposes. Our Privacy Policy your data is not shared with any third parties.
Fraudulent messages or calls impersonating xbajae may occur. Never share your login credentials anywhere other than our official channels. If something seems suspicious, immediately Help Center let us know.
Xbajae is committed to keeping your entertainment safe
Set a maximum deposit amount on a daily, weekly, or monthly basis
Get an automatic alert when you've used 80% of your set limit
Temporarily suspend your account for anywhere between 24 hours and 30 days
Request permanent account closure if you feel it's necessary
Help Center FAQs
Reach xbajae's live chat right now — get your issue resolved in 2 minutes.